Core serviceSocial care · family
Contact-centre journeys
Regulated transport to supervised family contact sessions. Calm, neutral, and always in the child's interest — not the schedule's.
Same team
Every run
Court-order aware
Real-time brief
90-min report
Auto to SW
24/7 safeguarding
One number
9 safeguarding controls
Every contact run is a safeguarding event.
01
Same-team policy
Children build rapport with the same driver across all contact-centre runs.
02
Independent travel training
Gradual handover plan co-designed with social worker and parent.
03
Neutral meeting point
Community locations (libraries, children's centres) where appropriate.
04
Court order compliance
Parental contact restrictions enforced in real-time — ops team briefed.
05
Silent / no-talk journey
If the child requests no conversation, the driver respects it — logged.
06
Therapeutic environment
No phone calls, no radio — calm journey for emotionally regulated children.
07
Instant safeguarding line
Direct line for family, social worker, and school — one number, 24/7.
08
Video-verified pickup
Pickup confirmed with silent video-stamp — time, GPS, and team member ID.
09
Journey report
Automated report to social worker within 90 minutes of drop-off.
Journey report
Automated to the social worker within 90 minutes.
Every contact-centre run generates a timestamped report: pickup confirmed, duration, mood observation, and any behavioural notes — encrypted, GDPR-compliant, and straight to the caseworker's inbox.
✓No manual admin
✓GDPR Article 9(2)(g)
✓Caseworker access only
✓Retained 6 years (Children Act 1989)
Journey report · auto-generated
Child referenceCC-BR-0441-23
Run date14 April 2026
Pickup07:42 · 4 Carrington Close
Drop-off08:19 · Bromley Contact Centre
Duration37 minutes
DriverJoanne R. · #0228
Passenger assistant—
Mood on pickupSettled · no distress noted
Contact completionYes — handed to keyworker Sarah B.
Return run15:45 — scheduled
SENT TO
Sarah Bradley · SW Bromley LAC · sarah.b@bromley.gov.uk · 09:14
Working with Bromley, Hillingdon, Kent
If your contact schedule changes last-minute, we move with it — not the child.