The safety of every child is non-negotiable.
This page sets out our safeguarding framework, training requirements, reporting procedures, and contacts. If you have an immediate concern about a child, call 999 or our 24/7 safeguarding line: 0800 123 4567.
Our safeguarding principles
Incident response framework
Three-tier classification. All incidents are logged in our management system and reported to the commissioning local authority.
A driver or PA observes something unusual about a child — behaviour change, unexplained mark, disclosure. No immediate risk.
An incident occurs during transport that may indicate abuse, neglect, or a protection risk. Child may have made a disclosure or shown signs of harm.
A child is in immediate danger, has been harmed, or a serious criminal matter arises during transport. Medical emergency may be concurrent.
Training requirements
Minimum requirements before any team member may work unsupervised with children.
Reporting contacts
If you have a concern about a child transported by Vayacare, contact us immediately. You do not need proof to raise a concern.