Legal

Cookie policy

Last updated: 1 April 2026 · Vayacare Ltd
What are cookies?How we use cookiesYour consent and choicesData retentionQuestions

What are cookies?

Cookies are small text files stored on your device when you visit a website or use a web application. They allow the service to remember information about your visit, such as your login status or preferences. Cookies are not executable files — they cannot run code or carry viruses.

How we use cookies

Vayacare uses cookies to: (1) authenticate your session securely; (2) protect against cross-site request forgery; (3) store your display preferences; (4) understand anonymised usage patterns to improve the platform. We do not use cookies for advertising or to track you across third-party websites.

Data retention

Cookie data is retained for the duration specified in the table above. Session cookies are deleted when you close your browser. Persistent cookies expire on the date set at the time they were placed. You can delete all cookies at any time via your browser settings.

Questions

If you have questions about our use of cookies or your rights under UK GDPR, contact our Data Protection Officer at dpo@vayacare.co.uk or write to: Vayacare Ltd, [address]. You also have the right to lodge a complaint with the Information Commissioner's Office (ico.org.uk).

Cookies we use

Strictly necessary
Required

These cookies are essential for the platform to function. They cannot be disabled. They include session authentication, CSRF protection, and core platform state.

NamePurposeDuration
session_idMaintains your authenticated sessionSession (cleared on logout)
csrf_tokenProtects against cross-site request forgerySession
pref_langStores your language preference12 months
Analytics
Optional

We use anonymised analytics to understand how the platform is used and to improve it. No personal data is shared with third parties. Disabled by default for portal users.

NamePurposeDuration
_ga, _ga_*Google Analytics — anonymised usage data2 years
amplitude_idProduct analytics — page flow, feature usage12 months
Functional
Optional

These cookies remember your preferences and improve your experience — for example, remembering your table filter settings or map zoom level.

NamePurposeDuration
portal_view_prefsSaves column visibility, filter, sort preferences6 months
map_zoomRemembers your last map zoom level30 days
Third-party / embedded
Optional

Some platform features embed third-party services (for example, TomTom for live mapping). These services may set their own cookies. We do not control their policies.

NamePurposeDuration
TomTom SDK cookiesMap tile caching, routing engine stateVaries
Stripe (payment portal)Fraud detection for invoice paymentsVaries