What good transport looks like in practice.
Three LA partnerships, three different transport challenges. Here's what happened when we took them on.
38 children, 12 routes, 99% on-time — in the first academic year.
Bromley had been running 12 SEND transport routes in-house at an average cost of £72.40 per journey. Three driver changes in six months had disrupted two children with complex communication needs, and the LA had no real-time visibility of routes or incidents.
We transferred all 12 routes at the start of the 2025–26 academic year. Named drivers were introduced to each child in a pre-start meet-and-greet. Communication passports were built into the driver app. The LA received portal access from day one.
“The consistency has transformed Esme's mornings. She knows Marcus is coming, and she's calm before she even gets in the vehicle.”
A 140-mile route delivered daily — with a named driver from day one.
A child with a secure SEMH placement in Hampshire needed transport from a foster placement in Canterbury — 140 miles each way. Three operators had declined. The placement was at risk of breakdown due to transport failure.
Vayacare's long-distance team scoped the route in 24 hours. We assigned a long-distance-certified driver, confirmed the court order requirements, and built a backup cover driver who met the child before the first run. A 90-minute journey report was agreed with the social worker.
“We'd had three operators turn this down. Vayacare had a driver confirmed in 48 hours and the placement has been stable ever since.”
94% college attendance for EHCP learners — against a 71% national average.
Hillingdon had three post-16 learners with EHCPs attending Orchard Hill College with inconsistent transport — a different driver 40% of days, no independence tracking, and no integration with the college's timetable system.
We designed an independence pathway for each learner in consultation with their families, college tutors, and the LA. Each learner got a named driver. Timetable changes sync automatically. One learner has moved to an assisted bus route ahead of their independence milestone.
“The independence pathway framework is exactly what was missing. It gives us something measurable to take into the annual review.”
Could we do the same for your LA?
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