Vayacare · Design system
All screens
633 routes · complete design handoff + extended workflows
🎯 Demo launcher
Website · marketing
News & pressPress releases · media coverage · updates/site/newsPlatform overviewProduct tour · feature deep-dive · integrations/site/platformProcurement guidePCR2015 · DPS · framework agreements · tender/site/procurementEmergency transportSame-day response · 24/7 on-call · trauma-informed/site/services/emergencySocial impact2024–25 annual impact report · children helped · outcomes/site/impactSafeguarding policyFull safeguarding framework · reporting · training/site/safeguardingTerms & conditionsService terms · liability · acceptable use · governing law/site/termsDirection ATrust-led · institutional · light/mist/site/home-aDirection BCare-warm · editorial · cream/site/home-bDirection CSaaS-tech · platform-led · dark/site/home-cMobile web375px phone view · trust direction/site/mobileAboutTeam · values · timeline/site/aboutSafety5-layer framework · incident tiers · docs/site/safetyFor Local AuthoritiesLA commissioner landing page/site/local-authoritiesContact & demoDemo request form · regional contact/site/contactPricingPer-journey model · SLA tiers · ROI calculator/site/pricingCase studiesBromley · Kent · long-distance placement/site/case-studiesAccessibilityStatement · WCAG 2.1 AA · adjustments/site/accessibilityCareersDriver · PA · ops · open roles/site/careersPrivacy & GDPRPrivacy policy · data processing · Article 30/site/gdprFAQLA commissioner FAQ · procurement · safeguarding · ops/site/faqPartnersSchools · LAs · training providers · technology partners/site/partnerData processingDPA · data categories · legal basis · rights · ICO/site/data-processingTestimonialsLA commissioner · parent · partner quotes · case highlights/site/testimonialsMedia kitLogos · brand colours · boilerplate · press releases · contacts/site/media-kitPlatform technology6 layers · integrations · GPS · passports · LA portal · security/site/technologySENCO guideSchools · SENCO FAQ · handover protocols · contacts · disclosures/site/senco-guideCookie policyCookie types · required vs optional · table · GDPR rights/site/cookie-policyComplaints procedure3-stage process · safeguarding escalation · external bodies · tracking/site/complaints-procedureEHCP explainedSections A–K · transport entitlement · annual review · parent rights/site/ehcp-explainedLA procurement packFramework routes · document pack · pricing · DPA · SLA template · FAQ/site/la-procurement-packImpact report 2024–252,847 children · 97.1% on-time · safeguarding · case highlights · testimonials/site/impact-reportNewsletterMonthly briefing · policy · product · research · procurement · archive/site/newsletterSEND transport legislation7 key acts · statutory guidance · Working Together · LADO · data protection/site/send-legislationDfE & statutory compliance8 compliance areas · DBS · O licence · safeguarding · CCTV · ICO · certificates/site/dfe-complianceIntegrationsGPS · LA case mgmt · Capita ONE · Xero · DocuSign · DBS · DVLA · all APIs/site/integrationsResponsible businessESG · environmental · social value · governance · supplier code · commitments to 2028/site/responsible-businessWhistleblowing policyHow to report · channels · anonymous hotline · process · PIDA protection/site/whistleblowing
Website · services
SEND home-to-schoolCore service · 78% of routes/site/services/sendContact-centre journeysSocial care · court orders · 90-min report/site/services/contact-centreSecure & behaviouralTier 1–3 capability · Team Teach · PRICE/site/services/behaviouralLong-distance placementsEHCP out-of-area · 50–200 mile routes/site/services/long-distancePost-16 college transportFE college · independence pathway/site/services/post-16
Parent
Parent app · 4 screensHome · Track · Passport · Concerns/parent/appParent onboardingWelcome · passport setup · meet team/parent/onboardingParent notificationsLive, alert, compliance, team updates/parent/notificationsParent web portalDesktop journey dashboard/parent/webEdit passportUpdate comms, triggers, routines/parent/edit-passportRaise a concernSafeguarding concern form + history/parent/concernsJourney feedbackPost-journey rating · driver comment/parent/feedbackLive trackingReal-time vehicle map · ETA · stop sequence/parent/trackJourney historyPast journeys · attendance · incident log/parent/historyApp settingsNotifications · language · accessibility · contact/parent/settingsMeet your driverDriver profile · certs · photo · reviews/parent/meet-driverPassport editorMulti-step editor · section progress · driver preview/parent/passport-editorAnnual transport reviewReview checklist · satisfaction survey · meeting/parent/annual-reviewContact opsQuick contact · send message · ops history · emergency/parent/contact-opsMultiple childrenAll children home view · child switcher · status/parent/siblingsJourney change requestTemp address · absence · time change · PA request · history/parent/journey-requestTransport planEHCP transport plan · journey details · needs · history · review/parent/transport-planDriver / PA changeChange notification · new driver profile · certs · reason · acknowledge/parent/driver-changeApp intro · onboarding5-screen welcome flow · track · passport · concerns · ready/parent/app-introEmergency contactsView · edit · add contacts · safeguarding note · permissions/parent/emergency-contactAbsence reportReport child absence · AM/PM · reason · history · attendance rate/parent/absence-reportMedication & healthMedication list · in-vehicle emergency meds · driver health summary/parent/medication-disclosureData rights requestSAR · correct · restrict · erasure · request history · DPO contact/parent/gdpr-requestSchedule change requestTemp address · time change · PM only · early finish · history/parent/schedule-changeNotification settingsPush · SMS · Email · journey alerts · welfare · service updates/parent/notification-settingsPassport view (read)Full passport · about me · routines · medical · distress · contacts/parent/passport-viewLive map — full viewGPS map · ETA · stop progress · journey log · event stream · contact/parent/live-mapWelfare concernRaise concern · 6 types · urgency · detail · history · track/parent/welfare-concernJourney ratingPost-completion · 5-star · aspect scores · driver comment · welfare flag/parent/journey-ratingAnnual transport reviewEHCP review survey · journey · driver · safety · meeting option · history/parent/transport-reviewHoliday transportRequest holiday cover · summer programmes · respite · LA authorisation · track/parent/holiday-transportOnboarding completeSetup checklist · route confirmed · driver assigned · what happens next/parent/onboarding-completeMeet your PAPA profile · qualifications · DBS · how they support your child · contact/parent/pa-meetChange pickup point3-step flow · temp address · time change · note for driver · history/parent/change-pickupJourney dispute trackerOpen disputes · investigation log · timeline · raise new dispute/parent/dispute-trackerOut-of-county placement tracking54-mile route · live GPS · ETA · journey history · driver welfare notes/parent/out-of-countyRequest a passenger assistant3-step request · reason · evidence upload · tracking · LA review status/parent/request-pa
Website · resources
Driver app
Driver app · 3 directionsLight / Dark tech / Editorial cream/driverPre-trip & sign-off07:31 checklist · 16:22 end-of-day/driver/pre-tripActive journeyEn-route map · passenger check-in · incident/driver/journeyDriver messagesOps comms · parent alerts · safeguarding/driver/messagesDriver scheduleWeekly rota · shift view · route cards/driver/scheduleReport incidentDriver-side T1–T3 incident form/driver/incidentVehicle checkDVSA pre-trip checklist · defect report/driver/vehicle-checkChild passport viewerIn-route passport · sensory · routines · alerts/driver/passport-viewDriver profile (self)Own certs · upcoming shifts · route cards · history/driver/profileTraining logCompleted training · certificates · upcoming courses/driver/training-logEnd-of-shift handoverRoute notes · welfare observations · vehicle handover/driver/handoverRoute cardStop-by-stop card · passenger flags · contact details/driver/route-cardDriver notificationsSafeguarding · route changes · cert alerts · ops messages/driver/notificationsEmergency protocolsMedical · incident · missing child · breakdown · contacts/driver/emergency-protocolWelfare note submitDriver raises concern · child select · type · confirm · ref/driver/welfare-noteCertificate uploadCert status · expiry alerts · upload renewal · ops verification/driver/cert-uploadAbsence reportSick day · affected routes · confirm · ops notified · next steps/driver/absence-reportNew route briefingRoute details · children · passport summaries · checklist · acknowledge/driver/new-route-briefingDaily debriefAM debrief checklist · mileage · PM briefing · welfare carry-over/driver/daily-debriefReturn to workPost-absence checklist · route updates · welfare notes · confirm/driver/return-to-workSchool gateAM child handover · SENCO sign-off · PM collection · departure checklist/driver/school-gateEnd of termClose-down checklist · route archive · term summary · sign-off/driver/end-of-termLost propertyReport found item · likely owner · log · mark returned/driver/lost-propertyBreakdown protocolEmergency SOS · step-by-step protocol · contacts · post-breakdown report/driver/breakdownMedical emergency999 protocol · child medical quick-ref · EpiPen · rescue med · GPS/driver/medical-emergencyPassenger check-inMorning boarding · confirm · absent · school arrival · gate code/driver/passenger-checkNew term briefingTerm dates · INSET · route changes · new children · checklist · acknowledge/driver/new-term-briefingMissing child protocolEmergency SOS · ops call · 999 guidance · search areas · GPS · parent contact/driver/missing-child-protocolVehicle fault reportFault categories · children on board · ops notification · fault logged confirmation/driver/vehicle-faultMileage logWeekly mileage · daily entries · odometer · fuel receipt · submit/driver/mileage-logPA check-in / check-outPre-departure checklist · DBS · briefing · route complete · observations/driver/pa-checkinRoute deviation report8 deviation types · affected stop · ops notified · ref logged · detail/driver/route-deviationPost-route debrief + welfareAM debrief · per-child settled check · welfare observation · note submit/driver/debrief-welfareCollection dispute / issue6 issue types · unauthorised adult · court order · child refusing · ops notified/driver/collection-disputeSchool arrival & handoverChild-by-child handover · SENCO sign-off · gate code · AM run complete/driver/school-arrivalPA shift handoverPer-child welfare notes · mood · flags · next PA briefing · submit/driver/pa-handoverMulti-school drop route2 schools · progress bar · per-stop confirm · children list · next stop/driver/multi-school-dropEnd of day reportAM/PM routes · checklist · mileage · welfare items · submit to ops/driver/end-of-day-reportLong-distance route briefing176-mile route · child notes · rescue medication · emergency contacts · checklist/driver/overnight-routeUASC route briefingConfidential · alias only · protocols · comms card · 90-min welfare note · emergency/driver/uasc-briefingNew child joining routeLucas K. joins route · introduction guidance · existing passengers · day 1 briefing/driver/new-child-joiningChild refusing transport3-screen protocol · passport reminder · steps 1-7 · welfare note · log outcome/driver/child-refusingSafeguarding disclosureGolden rules · disclosure record · child's exact words · ops call · submit/driver/safeguarding-disclosureVehicle swap — mid-routeCCTV fault · VAN-06 replacement · vehicle comparison · passenger notes · checklist/driver/vehicle-swap
LA admin portal
ContractSLA terms · pricing schedule · renewal · KPI targets/portal/contractAPI & integrationsPortal API keys · webhook config · data feed/portal/api-settingsUser managementLA portal users · roles · access levels · audit/portal/user-managementOverviewKPIs · map · incidents · compliance/portal/overviewRoutesLive route map + boarding list/portal/routesRoute detailBR-217 drill-down · map · comms · timeline/portal/route-detailComplianceDriver / PA / vehicle matrix/portal/complianceKPIs8 metric cards + sparklines/portal/kpiInvoicesInvoice table + summary tiles/portal/invoicesInvoice detailHVL-2026-04-21 · line items · SLA · authorise/portal/invoice-detailIncidentsT2 active · awaiting close · closed log/portal/incidentsRoute requestsStep 2 of 4 · new EHCP route form/portal/requestsChild recordEHCP-BR-1138-22 · passport · journey history/portal/child-recordAudit & FOIAccess log · FOI requests · retention table/portal/auditReports & analyticsMonthly export · SLA trends · journey data/portal/reportsSEND annual reportLA performance pack · EHCP evidence · export/portal/send-reportLA notificationsIncident alerts · compliance · system events/portal/notificationsComplaintsComplaint log · resolution timeline · status/portal/complaintsDriver approvalLA view of driver certs before route activation/portal/driver-checkEHCP managementAll children · status · transport plan · reviews/portal/ehcp-listParent communicationsLA broadcast · individual message · read receipts/portal/parent-commsSafeguarding — LACourt orders · welfare notes · LADO contacts/portal/safeguardingSchedule managementTerm dates · route schedule · holiday periods/portal/scheduleIncident detailT2 full investigation · evidence · closure/portal/incident-detailWelfare referralMASH referral form · child details · evidence/portal/welfare-referralTransport planEHCP transport plan builder · review · approve/portal/transport-planJourney queryParent journey dispute · investigation · response/portal/journey-queryEHCP annual reviewReview meeting prep · transport section · sign-off/portal/ehcp-reviewSEND intelligenceTransport trends · demand forecast · cost benchmarking/portal/send-intelligencePerformance reviewMonthly SLA pack · complaint log · safeguarding summary/portal/performance-reviewBudget trackerSEND transport budget · spend vs. budget · forecast/portal/budget-trackerMessage centreSecure LA–ops messaging · threads · reply/portal/message-centreNew placement requestStep 3/5 journey details · schedule · address · notes/portal/new-placementData exportJourney log · compliance · financial · EHCP · audit trail/portal/data-exportSchools & placementsAll schools on contract · SENCO · routes · exceptions/portal/schools-listPayment scheduleInvoice history · overdue · payment terms · dispute/portal/payment-scheduleCommunication preferencesAlert channels · named contacts · email · SMS · webhook · toggles/portal/communication-preferencesEHCP transport summaryAll EHCPs · type · distance · review · driver · status breakdown/portal/ehcp-summaryRoute exceptionsAddress changes · absences · INSET days · pending approvals/portal/route-exceptionsAnnual transport report2024-25 performance pack · terms · incidents · training · routes/portal/annual-reportWelfare logFull welfare history · open items · LA notified · resolution log/portal/welfare-logIncident closureT2 closure review · checklist · evidence · timeline · LA sign-off/portal/incident-closureCost analysisBudget vs. spend · service type · benchmarking · monthly chart/portal/cost-analysisRoute plannerUnrouted EHCPs · capacity · suggestions · existing route seats/portal/route-plannerTransport appealParent appeal · nearest suitable school · evidence · decision · rights/portal/sen-appealSchools & placementsAll schools · SENCO contacts · routes · EHCPs · pending reviews/portal/placement-overviewExclusion transportFixed-term · permanent exclusion · transport suspended · reintegration/portal/exclusion-transportDriver poolAll drivers · routes · DBS · qualifications · incidents · rating/portal/driver-poolKPI breakdown5 KPIs · on-time · welfare · compliance · satisfaction · complaints/portal/kpi-breakdownData sharing agreementDPA · data categories · legal basis · retention · individual rights/portal/data-sharingQuarterly service reviewSLA performance · previous actions · new actions · meeting pack/portal/quarterly-reviewContract variationRoute addition · rate adjustment · suspension · SLA amendment · sign-off/portal/contract-variationAccessibility & needs trackerAssessed needs · vehicle adaptations · passport status · PA required · flags/portal/accessibility-trackerInvoice approvalLine items · spot hire · credit notes · PO reference · authorise/portal/invoice-approvalNew EHCP transport request5-step form · child · EHCP · journey details · accessibility · submit/portal/new-ehcp-requestRoute exceptions trackerTemp addresses · absences · INSET · time changes · pending approvals/portal/route-exceptions-detailWelfare overviewAll welfare items · tier · status · LA notified · next actions/portal/welfare-overviewInvoice historyAll invoices · paid · YTD total · pending · download · view/portal/invoice-historyDriver performanceOn-time · obs score · parent rating · certs · improvement plan · per-driver/portal/driver-performanceComplaint resolutionStage 1/2 · CCTV findings · driver interview · response draft · timeline/portal/complaint-resolutionEHCP annual review overview42 EHCPs · review status · transport changes · overdue · parent satisfaction/portal/ehcp-annual-overviewSEND transport policyEligibility criteria · transport options · appeals 3-stage process · Bromley policy/portal/send-transport-policyData breach responseICO 72h deadline · checklist · risk assessment · containment · timeline/portal/data-breach-responseSchool transport summaryAll schools · SENCO · routes · children · on-time · incidents · welfare/portal/school-transport-summarySpot hire approvalsLA approval queue · pending cost · approve / decline · log/portal/spot-hire-approvalCCTV footage requestLA evidence requests · 28-day retention · download · access log/portal/cctv-footage-requestNew driver approvalCert checks · DBS · DVLA · training · children on route · approve/portal/new-driver-approvalTransport cost modelRate card · monthly spend chart · benchmarking · YTD vs. budget/portal/transport-cost-modelParent satisfaction surveyNPS 72 · 8 questions · star scores · verbatim comments · benchmarking/portal/parent-satisfactionEHCP transferInter-LA transfer · 9-step progress · data sharing · legal basis · alerts/portal/ehcp-transferUASC transport managementUASC children · confidentiality · 90-min report · sensitivities · statutory obligations/portal/uasc-managementContract renewalRenewal checklist · performance summary · documents · rate uplift · sign-off/portal/contract-renewalAnnual transport statementFull-year summary · £1.4M spend · on-time 97.3% · compliance matrix · service breakdown/portal/annual-transport-statementTransport appeal outcomeStage 2 panel · upheld · timeline · conditions · next actions · legislation/portal/transport-appeal-outcomeMonthly reporting packApril KPIs · welfare summary · incidents · financial summary · actions/portal/monthly-reporting-packLA overview — live ⚡Real children · incidents · schools · PA count from Supabase/portal/liveChildren list — live ⚡Real children · search · school · EHCP · PA status from DB/portal/children-liveRoute BR-201 detail — live ⚡Real route · schedule · children · vehicle · incidents from DB/portal/route-detail-liveCompliance certificatesAll certificates · DBS · O licence · ICO · insurance · expiry alerts · download/portal/compliance-certificatesSchool placement changeAppeal upheld · Maple Tree → Snowflake School · 9-step progress · impact notes/portal/school-placement-change
Ops dashboard
Dispatch masterDark dispatch view · 12 routes/ops/masterCompliance calendarApril 2026 · event grid/ops/complianceIncidentsActive T2 · escalation log/ops/incidentsRoute detailBR-201 · T2 active · map · comms/ops/route-detailProfit trackerRevenue / GM per route/ops/profitAllocationWeekly rota · unallocated routes · assign/ops/allocationDriver poolAll drivers · certs · utilisation/ops/driversDriver profileMarcus T. · certs · routes · history/ops/driver-profileSettingsAlert rules · tenants · integrations · security/ops/settingsCreate incidentManual T1–T3 raise · evidence · notify/ops/create-incidentShift handoverMorning briefing · open items · driver notes/ops/handoverNew route setupRoute builder · driver assign · schedule/ops/new-routeVehicle fleetFleet list · MOT · insurance · CCTV status/ops/vehiclesSafeguarding logCourt orders · contact restrictions · flags/ops/safeguardingComms centreDriver messaging · parent alerts · broadcast/ops/commsCapacity planningForward routes · driver availability · gaps/ops/planningTraining trackerDriver cert renewals · upcoming · completed/ops/trainingLive GPS mapAll active routes · real-time vehicle positions/ops/live-mapEnd of dayRoute completion · sign-offs · overnight report/ops/end-of-dayIncident investigationT2 full timeline · evidence · escalation · close/ops/incident-detailDriver vetting queueDBS · cert upload · approve / flag / request/ops/driver-vettingVehicle detailVAN-05 · service history · defects · CCTV/ops/vehicle-detailPA managementPassenger assistants · cert status · route assignment/ops/pa-managementContract managementLA contracts · billing · SLA performance · renewal/ops/contract-opsRoute builder wizardStep 1–5 new route setup · EHCP · address · assign/ops/route-builderFinancial dashboardRevenue · margins · route profitability · overheads/ops/financialDaily briefingAM briefing pack · route exceptions · driver notes/ops/daily-briefingAbsence managementDriver/PA sick day · cover assign · cascade alerts/ops/absence-managementCCTV review requestFootage request · incident link · 28-day retention/ops/cctv-reviewQuality assuranceJourney observation · driver scoring · improvement plans/ops/quality-assuranceSubcontractorsSpot hire · approved supply list · compliance tracking/ops/subcontractorsNew driver onboardingDBS · certs · step-by-step approval workflow/ops/new-driverCost recoveryRechargeable journeys · spot hire · LA recharge log/ops/cost-recoveryStaff rotaWeekly grid · driver/PA shifts · cover gaps/ops/staff-rotaEscalationsOpen escalation tracker · action list · LA comms/ops/escalationsRisk registerOperational risks · likelihood · controls · residual score/ops/risk-registerInvoice runMonthly invoicing · send · hold · outstanding/ops/invoice-runTerm managementTerm dates · INSET days · exceptions · half-term schedule/ops/term-managementDriver performanceObs scores · parent feedback · cert status · review/ops/driver-performanceSafeguarding meetingWeekly briefing · agenda · open welfare items · minutes/ops/safeguarding-meetingWelfare pipelineActive welfare referrals · timeline · next actions · closure/ops/welfare-pipelineTriage queueIncoming items · priority · assign · resolve · same-day ops/ops/triage-queuePerformance dashboardCross-LA KPIs · revenue · on-time · SLA compliance · monthly trends/ops/performance-dashboardContact centre journeysSocial care referrals · UASC · court transport · 90-min report/ops/contact-centreFleet maintenanceMOT · service · defects · CCTV · mileage · off-road alerts/ops/fleet-maintenanceYear plannerTerm dates · half terms · INSET days · 26-27 capacity · planning actions/ops/year-plannerCover cascadeDriver absence · available cover · assign · notify parents and school/ops/cover-cascadeParent broadcastMessage templates · recipient groups · push / SMS / email · recent/ops/parent-broadcastLA onboardingNew client · 5 phases · contract · data · routes · staff · go-live/ops/la-onboardingData breach responseICO 72h deadline · timeline · checklist · root cause · DPO/ops/data-breachDriver disciplinaryFormal case · allegation · evidence · hearing · possible outcomes/ops/driver-disciplinaryWeather disruptionLive route status · ice protocol · parent comms · actions checklist/ops/weather-disruptionCourt ordersActive restrictions · non-contact · collection rules · review dates/ops/court-orderPA onboarding4-phase PA setup · DBS · training · route familiarisation · go-live/ops/new-paUASC transportUnaccompanied asylum-seeking children · 90-min report · protocols/ops/uasc-transportInvoice disputeDisputed lines · LA reason · our evidence · agree deduction · revised invoice/ops/invoice-disputeParent complaint handlerStage 1/2 · findings · timeline · uphold · part-uphold · reject/ops/parent-complaintSubcontractor complianceSupply chain · DBS · insurance · operator licence · suspend / approve/ops/subcontractor-complianceNew LA contract setup5-phase setup · legal · data · staffing · systems · go-live/ops/new-contractTraining scheduleSessions · mandatory · enrolments · compliance gaps · trainer/ops/training-scheduleShift allocationWeekly rota grid · AM/PM · drivers · gaps · absence · unallocated slots/ops/shift-allocationSafeguarding case detailWelfare case · timeline · welfare notes · LADO · LA notified · actions/ops/safeguarding-caseKPI overview dashboardHeadline KPIs · per-LA breakdown · sparklines · weekly issues · export/ops/kpi-dashboardEmergency cover cascadeDriver absence · cover options · suitability · assign · parent comms/ops/emergency-coverMissing child incidentCritical protocol · police · comms log · search areas · ops coordination/ops/missing-childRoute completion trackerAM/PM session · on-time · late · in-progress · welfare flags · sign-off/ops/route-completionPA welfare briefingPre-departure checklist · per-child passport · medical flags · distress response/ops/pa-welfare-briefLive incident trackerAll active T1–T3 · SLA deadlines · overdue · tier · status · raise/ops/live-incidentsDriver observation report4-category obs · scored criteria · overall score · action required/ops/driver-obsSafeguarding auditQ4 audit framework · DBS · training · welfare notes · LA notification · LADO · action gaps/ops/safeguarding-auditSpot hire logUASC · hospital · emergency cover · PO reference · add to invoice · track/ops/spot-hireEnd of term reviewTerm summary · compliance matrix · fleet · drivers · welfare · actions next term/ops/end-of-term-reviewMOT & compliance trackerFleet MOT · service · insurance · tax · CCTV · overdue alerts · off-road flag/ops/mot-trackerAnnual compliance reportYear summary · quarterly matrix · per-LA · improvement actions · export/ops/annual-complianceWelfare referral trackerLADO referrals · T2/T3 · open items · next actions · close workflow/ops/welfare-referral-trackerVehicle off-road managementOff-road log · cover arranged · maintenance queue · service history/ops/vehicle-offroadmgmtPost-incident learning reviewRoot cause · contributing factors · 5 learning actions · close loop/ops/post-incident-reviewStaff welfareTeam welfare checks · concern flags · absence · EAP · support resources/ops/staff-welfareAPI integrationsGPS · comms · LA case mgmt · compliance · finance · auth · 20 integrations/ops/api-integrationsAPI — GPS & mappingHERE Maps · TomTom traffic · Teltonika FMS · What3Words · endpoints · auth/ops/api-gps-trackingAPI — LA case managementCapita ONE · LiquidLogic · Mosaic · Synergy · Eclipse · EHCP sync · SFTP/ops/api-la-casemgmtAPI — DBS & DVLAVerifile DBS · Update Service · DVLA licence check · MOT · TfL PHV · DVSA/ops/api-dbs-dvlaAPI — CommunicationsTwilio SMS/Voice · SendGrid email · OneSignal push · Gov.UK Notify · Slack/ops/api-commsAPI — Finance & paymentsXero · Sage · Modulr BACS · Open Banking · Stripe · HMRC MTD/ops/api-financeAPI — Documents & storageDocuSign · AWS S3 · SharePoint · PDF generation · NHS SCR · retention/ops/api-documentsAPI — Identity & authAzure AD SSO · Auth0 · DfE Sign-In · Gov.UK One Login · SCIM provisioning/ops/api-identity-authAPI — Webhook event bus34 event types · journey · incident · compliance · welfare · finance · delivery log/ops/api-webhooksAPI — Scheduling & routingHERE Routing v8 · VRP optimisation · PCMiler long-distance · scheduling DB/ops/api-schedulingAPI — EHCP & SEND dataDfE SEN2 · Capita ONE EHCP · EHM hub · SIMS attendance · GIAS · Ofsted/ops/api-ehcp-sendAPI — SafeguardingBarred list · MASH referral · LADO · police S47 · training compliance · log/ops/api-safeguardingAPI — Analytics & monitoringPower BI embedded · Metabase · Mixpanel · Datadog APM · GA4/ops/api-analyticsAPI — Cloud infrastructureAWS ECS/RDS/S3/SQS · Cloudflare · GitHub Actions · Vault · Terraform · Snyk/ops/api-infrastructureCCTV managementFleet CCTV status · locked footage · request log · access audit trail/ops/cctv-managementCustomer successAccount health · NPS · risk · ARR · renewal dates · open actions/ops/customer-successSecurity auditAccess log · failed logins · privilege escalations · API key rotation/ops/security-auditTender response builderITT sections · question tracker · assignees · deadlines · word limits/ops/tender-responseGPS live dataFleet telemetry · vehicle positions · speed · children · alerts · event log/ops/gps-live-dataNew term setup5-phase checklist · routes · drivers · vehicles · comms · systems · go-live/ops/new-term-setupInvoice reviewPre-send checks · line items · VAT · approve and send to LA/ops/invoice-reviewSickness cover cascadeReal-time absences · cover pool · assign · spot hire · action log/ops/sickness-coverSocial impact & outcomes2,847 children · 97.1% on-time · NPS 72 · school attendance · welfare · case highlights/ops/impact-dashboardLA contract renewalRenewal pipeline · expiry dates · SLA review · pricing · sign-off workflow/ops/la-contract-renewalDBS renewal trackerAll staff DBS status · expiry alerts · renewal queue · update service/ops/dbs-renewal-trackerFleet procurementVehicle procurement pipeline · spec · quotes · delivery · commissioning/ops/fleet-procurementRoute suspensionSuspend route · reason · parent comms · cover · reinstate workflow/ops/route-suspensionCrisis managementActive crisis · command structure · comms log · actions · media/ops/crisis-managementSchool onboarding5-phase setup · SENCO · routes · passports · systems · go-live checklist/ops/school-onboardingInsurance renewal tracker5 policies · fleet motor · PL · EL · PI · cyber · renewal docs · alerts/ops/insurance-renewalDriver complaint investigationStage 2 · allegation · evidence · CCTV · driver interview · timeline · outcomes/ops/driver-complaint-investigationSubcontractor onboardingApex Taxis · 12 compliance checks · DBS · insurance · O licence · approve/block/ops/subcontractor-onboardingCommunication templates10 templates · parent SMS · LA email · school notice · driver cert · broadcast/ops/communication-templatesFOI request handler4 requests · in-progress · extended · timeline · exemptions s.40/s.43/s.22/ops/foi-responsePA pool management6 PAs · specialisms · routes · cover availability · training matrix/ops/pa-pool-managementYear-end financial close2024-25 P&L · £3.06M revenue · GM 26.9% · cost breakdown · close checklist/ops/year-end-financialTraining session deliverySEND awareness · agenda · 10-person register · attendance · post-session tasks/ops/driver-training-deliveryLive dashboard ⚡Real Supabase data · stats · open incidents · children/ops/liveFleet — live ⚡Real vehicle data · CCTV status · MOT expiry · off-road/ops/fleet-liveRoutes — live ⚡Real routes · school · vehicle · children count · cost/ops/routes-liveCreate incident — live ⚡Real form · T1/T2/T3 · saves to Supabase · confirmation/ops/incident-newLog welfare note — live ⚡Real form · child select · type · escalated · saves to DB/ops/welfare-newDrivers — live ⚡Real driver list · DBS status · certs · vehicle assigned/ops/drivers-liveIncidents — live ⚡Auto-refresh 30s · filter chips · tier · time ago · all from DB/ops/incidents-liveRoute detail — live ⚡BR-201 detail · children · vehicle · CCTV · schedule from DB/ops/routes-detail-liveDriver onboarding form ⚡3-step form · personal · compliance · review · saves to DB/ops/driver-onboardPassports demo ⚡Links to 3 live passports — Oliver, Fatima, Ben from DB/driver/passports-demoJourneys today ⚡Real journey list · start/complete · incident trigger/ops/journeys-liveKPI dashboard ⚡Real routes · incidents · welfare · on-time from DB/ops/kpi-liveSafeguarding ⚡Welfare notes · escalate to T3 incident · real data/ops/safeguarding-liveChildren ⚡Full SEND transport register from Supabase/ops/children-liveComplaints ⚡Complaint table · priority · status · filter · real data/ops/complaints-liveInvoices ⚡Invoice history by LA · dispute button · real data/ops/invoices-liveEnd of day ⚡Journey summary · open incidents · notes · submit flow/ops/end-of-day-liveRoute exceptions ⚡Exception counts · suspend/reinstate routes · real data/ops/route-exception-liveCover cascade ⚡Uncovered routes · available drivers · assign cover/ops/cover-cascade-liveAbsence management ⚡Log driver absence · off-sick status · real data/ops/absence-liveSchool onboarding ⚡Add school · URN · contacts · searchable register/ops/school-onboarding-liveInvoice run ⚡Completed journeys · billable amount · generate invoice/ops/invoice-run-liveRoute builder ⚡4-step wizard · school · driver · schedule · creates route/ops/route-builder-liveTriage queue ⚡Combined incidents + welfare · priority sorted · 30s refresh/ops/triage-queue-liveParent broadcast ⚡Templates · recipients · channels · sends to messages API/ops/parent-broadcast-liveReports & exports ⚡10 report types · category filter · CSV/PDF · live stats/ops/reports-liveLive map ⚡Real journeys on map canvas · select for detail · 30s refresh/ops/live-map-livePA management ⚡Children with PA requirement · filter · search · from DB/ops/pa-management-liveDriver home ⚡Real journeys · active banner · quick links/driver/homeDriver pre-trip check ⚡12-item checklist · pass/fail/na · fault note · submit/driver/pre-trip-liveActive journey ⚡Passenger check-in · collected/absent/refused · passport link/driver/journey-activeDriver messages ⚡Threaded chat with ops · real API + demo fallback/driver/messages-liveVehicle fault ⚡9 categories · severity · description · posts to incidents/driver/vehicle-fault-liveReturn from sick ⚡5 yes/no questions · any no flags to ops/driver/return-from-sick-liveMileage log ⚡Today journeys · odometer update · saves to driver record/driver/mileage-log-liveDriver profile ⚡Live cert expiry · red/amber alerts · mileage update/driver/profile-liveSchool arrival ⚡Log arrival · handover checklist · complete journey/driver/school-arrival-liveDriver welfare note ⚡6 types incl. safeguarding · child selector · posts to welfare/driver/welfare-note-liveMissing child protocol ⚡Emergency timer · 8-step protocol · T3 incident log/driver/missing-child-liveDriver daily debrief ⚡End of day checklist · odometer · flags T1 incident if issues/driver/daily-debrief-liveBreakdown report ⚡Breakdown type · children on board · location · T1/T2 log/driver/breakdown-liveChild refusing travel ⚡7 reason types · parent contacted · welfare non-attendance log/driver/child-refusing-liveVehicle off-road mgmt ⚡Toggle active/off-road · MOT/service/CCTV alerts · real fleet/ops/vehicle-offroadmgmt-liveCCTV management ⚡Fleet CCTV status · lock footage with incident ref · recent incidents/ops/cctv-liveDriver performance ⚡Compliance score per driver · cert expiry detail · journey stats/ops/driver-performance-liveShift allocation ⚡Route/driver assignment grid · unallocated flag · driver availability/ops/shift-allocation-liveSafeguarding meeting ⚡Escalated welfare agenda · T3 incidents · save meeting minutes/ops/safeguarding-meeting-liveChild record ⚡Full child list · passport/journeys/welfare tabs · real DB/portal/child-record-liveChild passport viewer ⚡4-section passport · about/travel/medical/distress · child selector/driver/passport-view-liveDriver training mgmt ⚡Course catalogue · schedule session · enrol drivers · compliance gaps/ops/driver-training-livePA check-in / check-out ⚡AM/PM checklists · PA children list · welfare observation on PM/driver/pa-checkin-liveDriver vetting queue ⚡DBS/licence/cert matrix · issues filter · flag and suspend actions/ops/driver-vetting-liveRoute stop management ⚡Route list · stop sequence · children roster · school matching/ops/route-stops-liveWelfare referral ⚡MASH/LADO/T2 form · child selector · links escalated welfare notes/ops/welfare-referral-liveParent absence report ⚡Session selector · reason · optional return date · logs welfare note/parent/absence-report-liveIncident investigation ⚡T2/T3 list · 9-step checklist · progress bar · close with summary/ops/incident-investigation-liveParent journey rating ⚡5-star rating · aspect scores · welfare flag option · real journeys/parent/journey-rating-livePortal compliance matrix ⚡Driver DBS/cert and vehicle MOT/CCTV tabs · colour-coded from DB/portal/compliance-liveEmergency cover cascade ⚡3-step cascade · absent driver · affected routes · assign cover/ops/emergency-cover-liveSafeguarding disclosure ⚡Golden rules gate · timer · exact words · T3 incident on submit/driver/safeguarding-disclosure-liveMOT & compliance tracker ⚡Fleet MOT/service/CCTV sortable table · overdue/due-soon counts/ops/mot-tracker-liveBudget tracker ⚡YTD spend vs budget · progress bar · monthly chart · route costs/portal/budget-tracker-liveDaily briefing ⚡AM/PM runs · open incidents · absent drivers · current day data/ops/daily-briefing-liveKPI overview ⚡6-panel KPIs · on-time % · T2/T3 incidents · journey status chart/ops/kpi-overview-liveSchools list ⚡Searchable school register · route/child counts · contacts from DB/portal/schools-list-liveDriver end-of-day report ⚡7-item checklist · journey summary · odometer · logs to incidents/driver/end-of-day-report-liveSpot hire log ⚡Log spot hire · supplier/PO/cost · recent hire history from DB/ops/spot-hire-liveParent home ⚡Active journey banner · driver info · welfare alerts · actions/parent/home-liveParent journey tracking ⚡Timeline · map stub · driver call button · real data/parent/journey-track-liveParent welfare concern ⚡Concern form · safeguarding escalation warning · posts to welfare/parent/welfare-concern-liveParent messages ⚡Threaded chat · optimistic send · quick message shortcuts/parent/messagesParent transport plan ⚡Real child/route/driver · AM/PM journey · call driver button/parent/transport-plan-livePortal incidents ⚡Incidents with 30s auto-refresh · links to detail/portal/incidents-livePortal invoices ⚡Invoice history · dispute button for issued invoices/portal/invoices-livePortal welfare ⚡Welfare notes · type chips · unresolved filter/portal/welfare-livePortal drivers ⚡Driver compliance · expiry highlighting · red/amber/green/portal/drivers-livePortal KPI ⚡6-panel KPI · SLA performance table for LA admin/portal/kpi-livePortal EHCP ⚡EHCP records · review date highlighting · overdue filter/portal/ehcp-liveEHCP transport review ⚡6-criterion review checklist · progress bar · continue/amend/review recommendation/portal/ehcp-review-liveParent schedule change ⚡6 change types · start+end date · detail · logs to incidents API/parent/schedule-change-liveContract management ⚡Revenue by LA · annual revenue estimate · route table with cost/journey from DB/ops/contract-ops-liveNew route requests ⚡Log LA route request · transport type · session · EHCP flag · start date/ops/new-route-request-liveInvoice approval ⚡Invoice list · mark paid · dispute · overdue highlighting from DB/portal/invoice-approval-liveSubcontractor compliance ⚡DBS/licence/first aid/safeguarding expiry matrix · flag driver/ops/subcontractor-compliance-liveParent emergency contacts ⚡Request emergency contact update · name/relationship/phone · logs to incidents/parent/emergency-contact-liveDriver vehicle swap ⚡Log vehicle change · CCTV fault/breakdown/service · from→to from real fleet/driver/vehicle-swap-liveRoute suspension ⚡Suspend or reinstate routes · searchable list · 7 suspension reasons/ops/route-suspension-liveSchool gate log ⚡AM/PM handover · tick handed-over or refused · logs welfare incident if refused/driver/school-gate-liveLost property ⚡7 item types · child ref · where found · logs to incidents, recent history/driver/lost-property-liveParent medication disclosure ⚡Medication name · admin route · dose · timing · PA flag · special instructions/parent/medication-disclosure-liveWeather disruption ⚡6 weather types · route multi-select · proceed/delay/suspend/reinstate decisions/ops/weather-disruption-liveTerm management ⚡Academic year calendar · current/upcoming period · log notifications/briefings/suspensions/ops/term-management-liveDriver route deviation ⚡7 deviation reasons · T2/T3 escalation · ops contact flag · from/to fields/driver/route-deviation-liveParent feedback ⚡5-star overall · 4 aspect ratings · recommend toggle · low score escalation/parent/feedback-liveUASC transport ⚡8 journey types · escort requirement · case ref/LA · T2 logged, recent bookings/ops/uasc-transport-liveDriver shift handover ⚡7-item checklist · hand over to named driver · vehicle/incident log/driver/handover-liveParent GDPR request ⚡6 data rights types · SAR/erasure/rectification · 30-day response notice/parent/gdpr-request-liveRisk register ⚡6 categories · probability × impact matrix · risk score / tier auto-calc/portal/risk-register-livePost-incident review ⚡T2/T3 incidents awaiting PIR · 6-section form · outcome recommendation/ops/post-incident-review-liveParent holiday transport ⚡5 holiday types · transport needs · destination/date · LA approval notice/parent/holiday-transport-liveNew child joining ⚡Two-step: child selector → passport summary (comms/distress/medical) · 8-item briefing checklist/driver/new-child-joining-liveAnnual compliance calendar ⚡Drivers (DBS/licence/first aid/safeguarding) · vehicles (MOT/service) · 180-day renewals timeline/ops/annual-compliance-liveNotification settings ⚡10 event types · push/SMS/email toggles per type · pre-set defaults · save to incidents/parent/notification-settings-liveSickness cover ⚡Absent driver · 5 sickness types · cover driver · affected routes multi-select · return-to-work flow/ops/sickness-cover-liveParent dispute tracker ⚡7 dispute types · raise/track disputes · status (open/investigating/resolved/escalated) from DB/parent/dispute-tracker-liveParent passport editor ⚡Edit child communication/distress/sensory/medical fields · sends update request to ops/parent/passport-editor-liveParent annual review ⚡5-point satisfaction scale · continue/changes toggle · 7 change types · feedback fields/parent/annual-review-liveDriver training log ⚡8 training categories · log course/provider/hours/cert · history from incidents API/driver/training-log-liveOvernight route briefing ⚡9-item pre-departure checklist · destination/departure/return · PA name · Tier 2 auto-flag/driver/overnight-route-liveDriver return to work ⚡6 absence types · 6 fitness declaration questions · No blocks submission · logs RTW interview/driver/return-to-work-liveCourt order management ⚡8 order types · child selector · 7 transport impacts · case ref/court/dates · Tier 2 sensitive/ops/court-order-liveOps risk register ⚡6 categories · likelihood × impact matrix · risk score/tier auto-calc · category filter chips/ops/risk-register-liveDriver vehicle check ⚡4-group pre-trip inspection · OK/Fault per item · critical fault blocks departure · Tier 2 auto/driver/vehicle-check-livePassenger check ⚡On board / absent / refused per child · AM/PM toggle · route selector from DB/driver/passenger-check-liveCollection dispute ⚡7 non-collection reasons · child selector · ops-contacted flag · Tier 2 for welfare/ID issues/driver/collection-dispute-liveFleet maintenance ⚡10 work types · vehicle with MOT badge · garage/cost/dates · out-of-service flag/ops/fleet-maintenance-liveMissing child protocol ⚡Tier 3 · 8-step protocol checklist · child/driver selector · police ref · timeline notes/ops/missing-child-liveNew driver onboarding ⚡Personal details · contract type · licences · 8 pre-employment checks · OpsShell drivers/ops/new-driver-livePortal overview ⚡6 KPI cards · T3 alert banner · open incidents list · quick-access grid of 10 live pages/portal/overview-liveParent contact ops ⚡8 contact reasons · 4 urgency levels · welfare escalates Tier 2 · success screen with SLA/parent/contact-ops-liveParent journey request ⚡6 request types · pickup/drop-off · date/time · return trip toggle · transport preference/parent/journey-request-liveParent concerns ⚡8 concern types incl. safeguarding (T3) · incident date · impact field · previous ref/parent/concerns-liveStaff rota ⚡Week grid · AM/PM/full/sick/leave dropdowns · day summary counts · publish to incidents API/ops/staff-rota-liveDBS renewal tracker ⚡DBS/licence/first aid/safeguarding per driver · urgency filter · one-click initiate renewal/ops/dbs-renewal-tracker-liveSafeguarding case record ⚡12 concern categories · referral route · LADO/police/DSLO · child selector · Tier 3/ops/safeguarding-case-liveRoute exceptions ⚡8 exception types · route selector · date · log form · recent exceptions history/portal/route-exceptions-liveNew placement ⚡Child details · school selector · transport type · sessions · urgency · PA toggle/portal/new-placement-liveParent driver change request ⚡6 reasons incl. welfare (T2) · temporary vs permanent toggle · detail field/parent/driver-change-liveNew route briefing ⚡Route selector · passenger passport summary (comms/triggers/medical) · 7-item checklist/driver/new-route-briefing-liveExtreme weather report ⚡6 weather conditions · 5 driver decisions (colour-coded) · location · ops-contacted flag/driver/extreme-weather-livePayment schedule ⚡Invoice table · 4 summary cards · outstanding/overdue highlighting · all/outstanding/paid filter/portal/payment-schedule-liveDriver complaint investigation ⚡9 complaint categories · complainant/date · 5-row detail · 6 investigation stages · 7 outcomes (colour-coded)/ops/driver-complaint-investigation-livePA pool management ⚡4 summary cards · demo pool · add PA form · 10 specialisms · activity log from incidents API/ops/pa-pool-management-liveCreate new route ⚡7 route types · 5 sessions · 6 transport types · school/driver/vehicle selectors · notes/ops/new-route-liveComplaint management ⚡10 complaint types · Tier auto-calc · complainant details · log tab · filter by status/portal/complaints-liveData export ⚡10 data types multi-select · 6 date ranges · CSV/XLSX/PDF/JSON formats · GDPR purpose field/portal/data-export-liveAudit log ⚡Full incident history · tier filter · category filter · search · expandable detail rows/portal/audit-liveWelfare referral ⚡10 concern types (T1-T3) · child selector · source · 6 referral agencies · recent welfare records/portal/welfare-referral-liveActive journey ⚡Route selector · 5 journey phases · passenger board confirmation · ETA · delay/issue flags/driver/journey-active-liveMedical emergency ⚡Tier 3 · 10 emergency types · 999/ops action buttons · 8-step protocol · location field/driver/medical-emergency-liveUASC transport briefing ⚡Tier 2 · 8 briefing acknowledgements · language selector · named adult · all-points-must-confirm/driver/uasc-briefing-liveDriver schedule ⚡Day tabs (Mon–Fri) · AM/PM/full counts · live route cards with status/driver/schedule-liveLive incidents ⚡All incidents · tier filter · expandable detail panel · refresh button · age display/ops/live-incidents-liveKPI dashboard ⚡4 fleet counts · 4 performance score bars · SLA status checks · top incident categories/ops/kpi-dashboard-liveRoute allocation ⚡Routes grid · driver/vehicle assignment panel · busy-state locking · publish to incidents/ops/allocation-liveShift handover ⚡From/to names · AM/PM/night · 8-section checklist with notes · open T2/T3 incidents list/ops/handover-liveJourney history ⚡Journey records from incidents API · filter by type · expandable rows · delay/issue counts/parent/history-liveTransport passport view ⚡Child selector · identity block · comms/triggers/sensory/medical needs · emergency contact/parent/passport-view-liveChange pickup / drop-off ⚡7 change types · duration options · address/time/person fields · emergency-change Tier 2/parent/change-pickup-liveParent messages ⚡Message list · category filter · expandable detail · inline reply with send to incidents API/parent/messages-liveNew PA onboarding ⚡Personal details · 5 contract types · DBS type · 14 specialisms chips · languages · notes/ops/new-pa-liveCrisis management ⚡Tier 3 CORAL header · 9 crisis types · location · officer · response checkboxes · T3 incidents/ops/crisis-management-liveTraining schedule ⚡Add training form · 14 types · driver selector · upcoming/past sections sorted by date/ops/training-schedule-liveSubcontractor onboarding ⚡Company details · 8 service types · 6 vehicle types · 8-item compliance checklist/ops/subcontractor-onboarding-liveNew welfare concern ⚡9 concern flags with T1/T2/T3 · auto-tier · child selector · DSL referral toggle/ops/welfare-new-liveUser management ⚡Invite user form · 6 roles · demo users table · enable/disable toggle/portal/user-management-liveQuarterly review ⚡Year/quarter selector · KPI snapshot · 7 review sections with star ratings · action items/portal/quarterly-review-liveMessage centre ⚡Inbox (all incidents) · Compose with type/priority/subject/body · sends to incidents API/portal/message-centre-liveCertificate upload ⚡10 cert types (4 required) · progress banner · expiry date · session upload log/driver/cert-upload-liveMulti-school drop ⚡Stops/children/done summary · add stop form · Pending→At school→Complete flow/driver/multi-school-drop-liveParent onboarding ⚡6-step wizard · progress bar · passport fields · emergency contacts · consent · complete/parent/onboarding-liveSibling transport linking ⚡Select 2+ children · notes · sibling_link_request to incidents API/parent/siblings-liveWelfare pipeline ⚡Open T2+ welfare items · stage filter · expand detail · mark referred/ops/welfare-pipeline-liveEscalations ⚡6 escalation types · T2/T3 auto-tier · action taken field · open incidents list/ops/escalations-liveRoute completion ⚡AM/PM session · per-route status dropdown · summary counts · log to incidents/ops/route-completion-liveFinancial dashboard ⚡Daily/annual revenue · 27% margin · monthly bar chart · per-route cost table/ops/financial-liveSEND intelligence ⚡Children by transport type · session breakdown · top schools · EHCP count/portal/send-intelligence-liveParent communications ⚡History + Compose · 6 message types · push/SMS/email channels · sends to incidents/portal/parent-comms-liveDriver pool ⚡Search + filter · DBS status colour-coding · licence type · active status/portal/driver-pool-liveWelfare overview ⚡T1/T2/T3 filter + status filter · expandable rows · acknowledge/add note actions/portal/welfare-overview-liveDriver absence report ⚡7 absence types · session selector · dates · cover note · Tier 2 to ops/driver/absence-report-liveDriver notifications ⚡25 latest incidents · filter (all/unread/urgent) · mark read · unread badge/driver/notifications-liveParent app settings ⚡7 notification toggles · 8 language options · large text / high contrast · save/parent/settings-liveMeet your driver ⚡Driver profile card · DBS badge · certs list · request ops contact button/parent/meet-driver-liveQuality assurance observation ⚡4 categories · 1–4 per criterion · avg score · actions field · Tier 2 if poor scores/ops/quality-assurance-liveYear planner ⚡Calendar grid · 5 period types · add period form · publish to incidents API/ops/year-planner-liveLA onboarding ⚡5-phase tracker · phase checklist · notes per phase · save progress to incidents/ops/la-onboarding-liveIncident closure ⚡Select open T2+ · 6 outcomes · 6-item checklist · summary · LA sign-off gate/portal/incident-closure-liveComplaint resolution ⚡Select open complaint · 4 outcomes · action chips · response text · submit/portal/complaint-resolution-liveNew driver approval ⚡LA-side driver approval · 7 checks (5 required) · approve/reject decision/portal/new-driver-approval-liveAccessibility tracker ⚡Per-child accessibility flags · 10 need types · save flags to incidents API/portal/accessibility-tracker-liveSleep-in shift ⚡3-phase: start checks · active log · end checks · welfare flag option/driver/sleep-in-livePA shift handover ⚡Per-child mood (4 options) · obs notes · flag concerns · general notes · Tier 2 if flagged/driver/pa-handover-liveRequest PA ⚡8 reasons · 4 duration options · evidence field · safeguarding escalation notice/parent/request-pa-liveOnboarding complete ⚡Children registered · 5-step what-next guide · SLA notice · acknowledge button/parent/onboarding-complete-liveOut-of-county journey ⚡54-mile route · 8-event timeline · progress bar · request update button/parent/out-of-county-liveDriver disciplinary ⚡8 allegation types (T2/T3) · driver selector · CCTV · witness · 7 outcomes/ops/driver-disciplinary-liveInvoice dispute ⚡Invoice selector · 7 dispute reasons · LA ref · 4 resolution options · log/ops/invoice-dispute-livePerformance dashboard ⚡Fleet summary · 4 score bars · incident summary · per-LA on-time breakdown/ops/performance-dashboard-liveStaff welfare ⚡Staff selector · 10 welfare categories (T1-T3) · 8 support actions · consent gate/ops/staff-welfare-liveCost analysis ⚡Budget progress bar · monthly bar chart · cost by session type · route cost table/portal/cost-analysis-liveParent satisfaction survey ⚡8 question score bars · NPS proxy · 5 verbatim comments with star ratings/portal/parent-satisfaction-liveSchedule management ⚡AM/PM/full-day summary cards · day tabs · route schedule · upcoming exceptions/portal/schedule-livePerformance review ⚡Driver selector · 6 criteria · 1–4 scoring · prior incidents · review notes/portal/performance-review-liveDriver debrief & welfare ⚡Shift selector · 5 end-of-shift checks · 6 welfare flags · general notes/driver/debrief-welfare-liveEmergency protocol ⚡8 emergency types (T2/T3) · location · step-by-step protocol · confirm + log/driver/emergency-protocol-liveMeet your PA ⚡PA profile card · certifications · child selector · topics · meeting request/parent/pa-meet-liveTransport review ⚡Child selector · 6 rated areas (1–5) · 8 change request types · feedback field/parent/transport-review-liveAbsence management ⚡Absent driver/PA · 8 absence types · cover driver · affected routes · log/ops/absence-management-liveSafeguarding audit ⚡5 audit sections · pass/fail/N/A per item · action field on fail · progress bar/ops/safeguarding-audit-liveEnd of term review ⚡Fleet summary · 8-item close-down checklist · term highlights · next term actions/ops/end-of-term-review-liveDriver observation ⚡4 categories · 4 criteria each · 1–4 scoring · avg · actions field/ops/driver-obs-liveWelfare log ⚡Welfare/safeguarding records · open/closed filter · expandable detail rows/portal/welfare-log-liveKPI breakdown ⚡5 KPIs · target vs actual · progress bars · 8-week sparkbar trends/portal/kpi-breakdown-liveJourney query ⚡Child · 8 query types · date/session · detail · 4 outcomes · log/portal/journey-query-liveMonthly reporting pack ⚡Month tabs · 5 KPI cards · incident summary · SLA performance bars · open actions/portal/monthly-reporting-pack-liveDriver end of term ⚡Term selector · route summary · 9-item checklist · feedback for ops · sign-off/driver/end-of-term-liveDriver new term briefing ⚡4 briefing sections · mark-as-read per section · acknowledgement checkbox/driver/new-term-briefing-liveEHCP transport review (parent) ⚡4 review sections · agree/disagree response · comments · 15-day confirmation SLA/parent/ehcp-review-view-liveParent notifications ⚡All/unread/urgent filter · tier badges · mark-read on tap · mark all read/parent/notifications-liveBulk route exception ⚡7 exception types · multi-route selector · session · dates · notify parents toggle/ops/bulk-route-exception-liveCost recovery ⚡9 recovery types · LA selector · add items to log · batch submit to incidents/ops/cost-recovery-liveRoute profitability ⚡Term revenue/cost/margin per route · sortable table · AM/PM filter/ops/route-profitability-livePA welfare briefing ⚡PA selector · children multi-select · 7 welfare checks · per-child notes/ops/pa-welfare-brief-liveNew LA contract setup ⚡5-phase (legal/data/routes/staff/go-live) · 25-task checklist · phase progress/ops/new-contract-liveEHCP annual review overview ⚡All children · review status (overdue/scheduled/complete) · date · filter/search/portal/ehcp-annual-overview-liveInvoice history ⚡Invoice list · paid/issued/overdue/disputed filter · search by ref or LA/portal/invoice-history-liveDriver route card ⚡Route selector · stop timeline with times · passenger list · emergency contacts/driver/route-card-liveParent app intro ⚡5-slide onboarding · animated progress dots · feature chips · skip option/parent/app-intro-liveParent web portal ⚡Desktop layout · active journey card · children list · activity feed · quick links/parent/web-liveSchool placement change ⚡8 change reasons · new school · effective date · 7-item transition checklist · notes/portal/school-placement-change-liveData sharing agreement ⚡LA selector · 7 data categories · 3 legal bases · 5 retention periods · DPO + review date/portal/data-sharing-liveCommunication templates ⚡8 templates · category filter · search · edit placeholders · log as sent/ops/communication-templates-liveYear-end financial review ⚡9 cost lines · revenue input · surplus/margin cards · breakdown bar chart/ops/year-end-financial-liveFOI response ⚡9 request types · 72-hour deadline · full/partial/refused outcome · exemptions · response draft/ops/foi-response-liveSEN appeal log ⚡9 appeal types · 4 stages (incl. tribunal) · date raised · outcome · detail text/portal/sen-appeal-liveUASC transport setup ⚡Language · placement type · 8 support needs · SW details · 6-item safeguarding checklist/portal/uasc-management-livePlacement overview ⚡LA + type filter · status cards · sortable table · detail panel · 7 placement types/portal/placement-overview-liveRoute planner ⚡Vehicle type (5) · session · driver · children multi-assign · est. term cost/portal/route-planner-liveData breach report ⚡9 breach types · data types · ICO threshold · actions taken · 72h warning banner/ops/data-breach-liveParent live map ⚡Simulated map · ETA chip · stop timeline · journey updates feed · driver contact bar/parent/live-map-liveParent app (full) ⚡5-tab app shell · journey card · quick actions · activity feed · notification settings/parent/app-liveDriver licence check ⚡DVLA check · 7 check items · points/expiry · licence classes · demo history table/ops/driver-licence-check-liveVehicle fleet ⚡Fleet table · MOT/tax/service dates · colour-coded expiry · add vehicle form · WAV flag/ops/vehicle-fleet-liveTraining records ⚡10 modules · completion dates · renewal expiry · colour-coded · notes per driver/ops/training-records-liveParent comms log ⚡6 methods · 8 topics · 5 outcomes · follow-up field · running log table/portal/parent-comms-liveRisk register ⚡5×5 likelihood/impact matrix · score colour · category filter · demo risks/portal/risk-register-liveContract management ⚡LA contracts table · value/status · add form · SLA chips · detail panel/portal/contract-management-liveVehicle walkaround check ⚡10 check items · defect reporting · session/reg/mileage · completion screen/driver/vehicle-check-liveShift start ⚡Session/route selector · 6 pre-shift checks · fit-to-drive declaration/driver/shift-start-liveJourney history ⚡Term history · on-time/delayed/cancelled stats · expandable rows · incident filter/parent/journey-history-liveStaff onboarding checklist ⚡4 sections · 18 items (required/optional) · progress bar · notes · save record/ops/onboarding-checklist-liveSpot hire log ⚡7 reasons · LA/vehicle/cost/provider · running total · batch submit/ops/spot-hire-liveChild arrival register ⚡Present/late/absent per child · handover person · stats · session register/driver/child-arrival-liveContact operations ⚡6 message types · prefill · urgent flag · name/phone · contact details footer/parent/contact-ops-liveLA dashboard ⚡LA tabs · KPI cards · T2/T3 alerts · incident feed · children + routes panels/portal/la-dashboard-liveDriver recruitment pipeline ⚡9-stage pipeline bar · candidates table · add form · source/role/stage filter/portal/driver-recruitment-liveContact centre ⚡8 contact types · tier-based · outcomes · call log table · T3 escalation alert/ops/contact-centre-liveFleet procurement ⚡Vehicle orders · supplier · unit cost · status filter · budget summary/ops/fleet-procurement-liveImpact dashboard ⚡KPI cards · targets vs actuals · monthly trend chart · tier breakdown · cost per child/ops/impact-dashboard-liveInsurance renewals ⚡6 policy types · expiry tracker · renewal status · premium totals · expiry alerts/ops/insurance-renewal-liveLA contract renewals ⚡8 LAs · contract stages · value uplift % · at-risk flag · 60-day expiry warning/ops/la-contract-renewal-liveNew term setup ⚡4 sections · 21 checklist items (required/optional) · progress bar · term selector/ops/new-term-setup-liveParent complaints ⚡8 categories · tier-based · outcome tracker · open / T3 filter · log + case view/ops/parent-complaint-liveSecurity audit ⚡4 sections · 18 controls · pass/warn/fail toggle · score summary · required failure alert/ops/security-audit-liveTender response ⚡9 sections · word-count editor · per-section status · deadline countdown · log/ops/tender-response-liveEHCP transfer ⚡LA-to-LA transfer · transport needs · 7-item doc checklist · social worker field/portal/ehcp-transfer-liveExclusion transport ⚡5 exclusion types · 8 risk flags · transport arrangements · high-risk CORAL alert/portal/exclusion-transport-liveCompliance certificates ⚡12 cert types · expiry tracker · expired/urgent/due-soon filters · colour-coded days/portal/compliance-certificates-liveInvoice review ⚡Route-by-route line review · variance detection · outcome selector · supplier details/ops/invoice-review-liveDriver onboarding ⚡9 compliance docs · 6 training items (required/optional) · 2-column layout · initiate record/ops/driver-onboard-liveVehicles register ⚡Fleet list · MOT/insurance expiry colour · WAV flag · status filter · add vehicle form/ops/vehicles-liveAnnual report ⚡KPI dashboard · monthly completion chart · satisfaction trend · incident tier breakdown/portal/annual-report-liveAnnual transport statement ⚡8-section statutory editor · word count · draft status · publish workflow/portal/annual-transport-statement-liveCCTV footage request ⚡8 request types · tier-based · vehicle/datetime/duration · authorisation · tracker/portal/cctv-footage-request-liveCommunication preferences ⚡5 channels · 8 topics · per-topic overrides · language selector · contact details/portal/communication-preferences-liveContract renewals ⚡LA contracts · value uplift · renewal term · signatory · awaiting-signature status/portal/contract-renewal-liveContract variations ⚡9 variation types · LA selector · cost impact · effective date · log table/portal/contract-variation-liveData breach response ⚡8 categories · 9 response actions · ICO notification · 72h deadline warning/portal/data-breach-response-liveSchool transport summary ⚡Schools grouped by name · children/routes/daily cost per school · expandable route list/portal/school-transport-summary-liveSpot hire approvals ⚡Pending queue · one-click approve/reject · cost summary · approver name field/portal/spot-hire-approval-liveProfitability ⚡Revenue input · 8 cost categories · gross profit · margin % · route breakdown/ops/profit-liveSubcontractors ⚡3 demo contractors · 10 compliance items · score · filter non-compliant · add form/ops/subcontractors-liveTransport appeal outcomes ⚡Appeal grounds · upheld/partial/not upheld/tribunal · decision officer · escalation/portal/transport-appeal-outcome-liveTransport cost model ⚡Daily cost inputs · provision type multiplier · escort cost · route comparison table/portal/transport-cost-model-liveSEND transport report ⚡Report type selector · term/year · KPI preview · incident tier breakdown · log/portal/send-report-liveSEND transport guide ⚡7 guide sections · audience filter · search · key points tips · log access/portal/send-transport-guide-liveSEND transport policy ⚡8 statutory policy sections · version/review dates · search · log access/portal/send-transport-policy-liveNotifications ⚡Incidents as notifications · tier badges · mark read · category filter · unread count/portal/notifications-liveDriver compliance checks ⚡Per-driver checklist · cycle status · expiry colour · required fails alert · save & log/portal/driver-check-liveEHCP transport list ⚡EHCP records from children API · status filter · transport needs chips · add record/portal/ehcp-list-liveGPS live vehicle tracking ⚡12 vehicles · speed/heading/status · 8s refresh · expandable detail · filter by status/ops/gps-live-data-liveIncident detail viewer ⚡Full incident record · timeline · assign · status update · resolution logging/ops/incident-detail-liveChild passport index ⚡Driver-facing passport list · search by name/school · links to individual passport pages/driver/passport-liveRevenue model & pricing config ⚡All 8 streams · every % and price adjustable via slider · real-time Y1/Y3/Y5 ARR projections/ops/revenue-model-liveLA licence billing ⚡Per-LA tier · custom fee override · analytics add-on · renewal dates · ARR total/ops/la-billing-liveOperator billing & white label ⚡SaaS tiers · custom price · delivery model · driver take % · white label fee toggle/ops/operator-billing-liveRoute marketplace ⚡Post routes · adjust take % live · award to operator · VAYACARE annual cut calculation/ops/marketplace-liveTraining academy ⚡Courses · price per trainee · corporate price · enrolment tracking · revenue per run/ops/training-academy-liveInvoice factoring ⚡Early payout requests · adjustable fee % · approve/payout workflow · VAYACARE fee earned/ops/invoice-factoring-liveGenerate journeys ⚡Single date or whole week · POST /api/generate-journeys · creation log · daily workflow guide/ops/generate-journeys-liveDriver payments ⚡Earnings from completed journeys · adjustable take % · mark paid · per-driver breakdown/ops/driver-payments-liveSafeguarding log ⚡KCSIE-compliant incident log · tier colour · category filter · assign · case notes/portal/safeguarding-liveTransport plans ⚡Per-child transport plan editor · needs chips · review type · route assignment/portal/transport-plan-liveReports hub ⚡All report types · tag filter · live KPIs · links to every analytics page/portal/reports-livePortal incident detail ⚡Two-panel incident viewer · status update · timeline · LA portal version/portal/incident-detail-liveInvoice detail ⚡Line items · approve / dispute workflow · status tracking · period totals/portal/invoice-detail-liveSEND intelligence detail ⚡147 indicators · need type breakdown · district & year filter · trend arrows/portal/send-intelligence-detail-liveRoutes list ⚡All routes table · stats bar · detail slide-out · search & status filter/portal/routes-liveRoute exceptions detail ⚡Log exceptions · cost impact · approve/decline · full exception history/portal/route-exceptions-detail-liveDriver performance ⚡On-time % · journeys · incidents · absence · parent rating · period selector/portal/driver-performance-liveNew EHCP transport request ⚡3-step form · child details · needs · urgency · confirmation/portal/new-ehcp-request-liveEHCP summary ⚡All EHCPs table · needs chips · status · annual cost · review dates/portal/ehcp-summary-liveTransport requests ⚡All request types · priority flag · approve/decline workflow · detail panel/portal/requests-liveContract management ⚡Contract list · SLA · KPI score · expiry tracker · notes · renewal/portal/contract-management-liveNew term preview ⚡Per-term cost projection · route table · days × sessions × daily rate/portal/new-term-preview-liveAPI & integration settings ⚡API key · 8 integrations · webhook config · connect/disconnect toggles/portal/api-settings-live